We deliver to most addresses in Australia, and require a street address for delivery. Unfortunately we can not deliver to a P.O. Box or Parcel Locker.
All orders will be dispatched within 48 hours of payment (business days), and depending on location should be received within 1-10 business days for standard shipping or 1-2 days for express shipping.
We reserve the right to charge additional shipping should the item/s you are purchasing be bulky or heavy, or if you live in a remote location not serviced by our normal courier. If this applies we will contact you as soon as possible and provide you with the additional costing options.
Where proof can be provided by Billy Loves Audrey Australia that your order is in the possession of a delivery service, we are no longer deemed responsible for that order. You will be provided with tracking details and the name of the shipping provider to follow up on your delivery in the unlikely case your parcel goes missing.
Please note that delivery times are indicative only and we do not accept any liability for failure to meet the scheduled delivery or any inconvenience caused as a consequence.
Incorrect Address or returned parcels
If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undeliverable, an extra postage fee (at cost) will apply to send it again. If this occurs we will contact you to consider your options.
Australia Post – If delivery of a parcel cannot be made, the driver will leave a delivery card at the nominated delivery address. You will be required to collect the parcel from your local post office. To collect your parcel the delivery card must be presented with a form of photo ID. Parcels must be collected within 10 business days from the date it is received by the local post office. If an undelivered parcel is not collected within 10 business days, it will be returned to us and you will be notified via email. Re-delivery is charged in addition to the original shipping fee.
Courier Service – If a parcel remains undeliverable, the courier company must be contacted using the details provided on the delivery card to arrange re-delivery at your cost or collection from the closest depot. If the courier company is not contacted within 7 days of the item being returned to the depot, the item will be returned to us as undeliverable and you will be notified. Re-delivery is charged at cost in addition to the original shipping fee.
Billy Loves Audrey Australia only ship within Australia and New Zealand. New Zealand customers are responsible for all/any customs duties, fees and taxes that may be applicable to the purchase upon entering the country.
Returns and Exchanges
Items aren’t what you were expecting? We are happy to offer you a return, exchange or credit.
Simply return the goods in New Condition in undamaged packaging within 14 days of receipt and email us with instructions as to your preference of Return, exchange or credit. Your postage costs on returns are non refundable. However if you are returning an item for exchange you will not be charged by Billy Loves Audrey Australia for delivery of your replacement article.
If goods are faulty, please email firstname.lastname@example.org with a description and photo of the fault within 7 days of receiving the goods. Please do not return the goods without instruction from Billy Loves Audrey Australia.
We do not cover postage costs for cancellations or returns.
Once we have received the return goods and confirmed they are in a saleable condition, we will organise an exchange, credit note or refund your payment in full.
Please note, there are no exchanges, credit notes or refunds on sale items.
Billy Loves Audrey Australia understands that privacy is paramount. All information provided by you is collected and held in accordance with relevant Australian privacy laws.
By placing an order with Billy Loves Audrey Australia or providing us with your details, you are giving us permission to contact you from time to time in relation to Billy Loves Audrey Australia news, updates, promotions etc.
You are always welcome to opt out at any time by replying to these emails or notices or emailing us directly at email@example.com